The delivery costs shown on our site are for shipment within UK Mainland and Northern Ireland

For deliveries to the Highlands and Islands or the Republic of Ireland please call us on 0333 5770828.

If you would like delivery to the ROI please contact our local Distributor, Pivot & Pocket on +353838070800 or www.pocketdoors.ie

In the event that the Eclisse UK Ltd is prevented or delayed from carrying out its obligations under this agreement as a result of any cause beyond its control.

Standard delivery typically takes 1-3 working days for mainland UK. If you place an order before 1:00 pm on a working day, you can opt for next day delivery, which means your goods should arrive the next working day. For deliveries to Northern Ireland, this can take up to 5 working days. If you do not receive your order in this timeframe, please contact us by phone at 0333 5770828 or email us at info@eclisse.co.uk  .

Please note that in some postcode areas, the earliest delivery is 3-5 days. Any time or date for delivery given by Eclisse UK Ltd or our 3rd party courier to the Customer is a best estimate only. The Company will not be liable for failure to deliver within the time quoted or for the consequences of any delay if you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Eclisse UK Ltd shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel, you shall be required to return the goods to the Supplier at your own cost. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods due to such failure.

If you have not received your order, please contact ECLISSE Customer Service on 01476 565497

Delivery can be estimated anytime between 7 am and 7 pm. Where a mobile number has been provided, you will receive a time slot. Should a mobile not be provided, a delivery estimated time between 7 am and 7 pm will be in place.

All goods must be checked on delivery and any damages, incorrect goods or missing items reported within 7 working days by phone: 0333 5770828 or email: info@eclisse.co.uk

We recommend that you do not book installers or work persons until you have received your goods and checked them, as we are not liable to cover any of these costs. Eclisse UK Ltd does not accept liability for any expenses you incur due to a late delivery or any damages.

Delivery is to the nearest roadside point to the delivery address accessible by our couriers and does not include delivery into the building or site. Ease of access to the delivery address is the receiver’s responsibility and any special requirements must be agreed with Eclisse UK LTD at the time of order.

Deliveries are made through courier companies and will be dropped off at the kerbside. Due to insurance guidelines, drivers are not responsible for bringing the goods inside your home. Therefore, it is vital to arrange for adequate help at the time of the delivery. Please keep in mind that some goods may weigh more than expected, so plan accordingly.

While Eclisse have sufficient stock to meet all orders, should we not have normal stock levels we will contact you directly to offer a suitable resolution. Colour and finishes may vary and cannot be guaranteed.

In accordance with the Distance Selling Regulations, consumers may return the goods to us within 14 working days of receiving them for whatsoever reason. The goods must be returned to us in reasonable condition and unused. Please note it is not necessary to assemble the product to inspect them or to check the size (as it is clearly labelled on the packaging) so returns that have been assembled will be subject to our claim for breach of statuary duty by the consumer. We request that the consumer obtain a returns number from us when advising us of the return and that this number be placed clearly on the outside of the packaging. This will allow us to process the return and refund more quickly, call our customer service team on 01476 565497. If you have a problem with the return shipping please let us know and we will endeavour to organise this for you and pass on the additional costs, our Customer service team can advise all costs.

Once a return has been approved you will receive a returns form which needs to be attached to the goods that are being returned, alternatively you can download the returns form (once a returns number has been provided by our team).

Eclisse UK Ltd will refund by the same method of payment used to purchase the goods.

Eclisse UK Ltd is unable to accept the return of any non-standard special product that has been supplied correctly in accordance with the customers instructions.

Contact Customer service by phone on 0333 5770828 before 1pm Monday – Friday and we can arrange to stop the order, after 1pm you may be liable for the courier charge if goods have left the warehouse.

Charges may occur if goods have already been dispatched.

NB. Bespoke items (which have been made to custom order) cannot be cancelled.

The cost of return to us and the responsibility that the goods are returned in reasonable condition will be the responsibility of the consumer.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).

If you have a problem with the return transport shipping please let us know and we will more than to help arrange at a cost.

NB. Please ensure that if you have opened the packaging that you carefully repack and securely repackage the goods to ensure that they arrive back with us safely. We advise taking a photograph of any repackaged goods in case any damage occurs during the return journey to us.

Refunds will take between 3 and 14 days from the date the goods have been sent back. Refunds will be credited to the same source of payment the goods were initially paid for.