Shipping & Returns

 

Shipping

The shipping costs shown on our site are for shipment within mainland UK. For shipping to the Highlands and Islands as well as any other country please call us on 0845 4811977.

We tend to ship most of our goods with Tuffnells and on occasion TNT  who we find to be excellent in 99.9% of the time. Please note Tuffnells deliver anytime between 8am and 6pm and  TNT deliver at any time between 8.30 am and 6.00 pm. and if you are not in at the time of delivery both companies will try to redeliver up to two times after which the goods will be sent back to us.

Placing an order before 1.00 pm on a working day generally means you will receive the goods on the next working day, if you fail to receive them in this time you MUST either advise us by phone 01476 565497 or email info@eclisse.co.uk.

We would suggest you do not book any installation work until you have received goods as occasionally the couriers can experience problems or delays trying to make delivery.

Delivery is to the nearest roadside point to the delivery address accessible by our couriers and does not include delivery into the building or site. Ease of access to the delivery  address is the receivers responsibility and any special requirements must be agreed with Eclisse UK at the time of order.

We do try to help wherever we can and if you find any difficulties please calls us on 01476 565497.

Please check your goods on receipt. If they arrive damaged please sign for them as damaged.

Note: Small items such as handles are sent by Royal Mail and so may take 2-3 days to arrive.

 

Returns Policy

Sales to consumers from our website are governed by the Distance Selling Regulations, these do not apply to business to business sales.

In accordance with the Distance Selling Regulations, consumers may return the good to us within 14 working days of receiving them for whatsoever reason. The goods must be returned to us in reasonable condition and unused. Please note it is not necessary to assemble the product to inspect them or to check the size (as it is clearly labeled on the packaging) so returns which have been assembled will be subject to our claim for breach of statuary duty by the consumer. We request that the consumer obtains a returns number from us when advising us of the return and that this number is placed clearly on the outside of the packaging, this will allow us to process the return and refund more quickly, call 0845 4811977.

The cost of return to us and the responsibility that the goods are returned in reasonable condition will be born by the consumer. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you have a problem with the return transport shipping please let us know and we will endeavour to organise this for you.

You should expect to receive your refund within 14 days of us receiving your return, however, in many cases you will receive a refund more quickly.